What We Collect and Why It Is Collected
We collect the information you provide when creating your account — name, contact details, and identity verification data needed to confirm eligibility under applicable local law. When you add a payment method such as bKash, Nagad, or Rocket, we record the wallet identifier associated with your
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account so that deposits and withdrawals can be matched to you accurately. We also collect device and session data — browser type, IP address, and interaction logs — to keep your account secure and detect unusual access patterns. This data is not sold to third parties.
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It is used internally for account management, fraud prevention, and where required, to meet legal obligations in eligible regions. If you contact our support team, the conversation history is retained to help resolve follow-up queries. Cookie data from your sessions helps us remember preferences like language
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and wallet choice, so you are not prompted for the same details every time. Your data is stored on secured servers with access restricted to authorised personnel only. Retention periods vary by data type: account identity records are kept for as long as your account is
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active and for a defined period after closure; session logs are cycled on a shorter schedule. All processing depends on the legal framework of your region.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.